Comments on: How Hilton Hotels destroyed my customer loyalty with one email http://mikeshowalter.com/how-hilton-hotels-destroyed-my-customer-loyalty-with-one-email All Mike Showalter. All the time. Fri, 28 May 2010 03:59:05 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Scott A. Mercer http://mikeshowalter.com/how-hilton-hotels-destroyed-my-customer-loyalty-with-one-email/comment-page-1#comment-96 Scott A. Mercer Tue, 05 May 2009 18:59:20 +0000 http://mikeshowalter.com/?p=177#comment-96 Love the piece on Hilton. Imagine my surprise after I had accumulated over 400,000 points over a period of 11 years - just so my wife and I could enjoy a nice vacation overseas! I didn't even get a letter - just a harsh realization/slap in the face when I called to arrange the travel....."oh, Mr. Mercer, I am showing that your account has been deactivated and your points have been cancelled. " No communciations, no letters, no Thank You, no reminder, no apology - just a F... Y.. Dude, your account is closed. Surprised they didn't rub it in by saying "read the fine print idiot." I went all the way to the top of Hilton with letters, e-mails, etc. and never received anything other than a form letter back - saying that "we are working on a resolution to your problem...." I think it is safe to say I will NEVER stay in a Hilton establishment again as long as I live and I will go out of my way to encourage friends, family, business collegues and anyone who will listen to use other chains. Case in point...my new Starwood Ownership in Maui, and I suspect I'll be buying more and more weeks and promoting them as time goes on. Just last month, I encouraged my parents to dump their Hilton Timeshare - they too will be looking elsewhere. Love the piece on Hilton. Imagine my surprise after I had accumulated over 400,000 points over a period of 11 years – just so my wife and I could enjoy a nice vacation overseas! I didn’t even get a letter – just a harsh realization/slap in the face when I called to arrange the travel…..”oh, Mr. Mercer, I am showing that your account has been deactivated and your points have been cancelled. ” No communciations, no letters, no Thank You, no reminder, no apology – just a F… Y.. Dude, your account is closed. Surprised they didn’t rub it in by saying “read the fine print idiot.” I went all the way to the top of Hilton with letters, e-mails, etc. and never received anything other than a form letter back – saying that “we are working on a resolution to your problem….” I think it is safe to say I will NEVER stay in a Hilton establishment again as long as I live and I will go out of my way to encourage friends, family, business collegues and anyone who will listen to use other chains. Case in point…my new Starwood Ownership in Maui, and I suspect I’ll be buying more and more weeks and promoting them as time goes on. Just last month, I encouraged my parents to dump their Hilton Timeshare – they too will be looking elsewhere.

]]> By: sales incentives http://mikeshowalter.com/how-hilton-hotels-destroyed-my-customer-loyalty-with-one-email/comment-page-1#comment-89 sales incentives Sat, 04 Apr 2009 18:35:36 +0000 http://mikeshowalter.com/?p=177#comment-89 <a href="http://www.incentivesolutions.com/customerloyalty" rel="nofollow">customer loyalty programs</a> Excellent post on customer loyalty, backend marketing, and recurring billing. These are all the best ways to generate as solid business model. Long term reccuring customers are where the money is at. If you treat and market your loyal customers with incentive programs,sales incentives, and <a href="http://www.incentivesolutions.com/customerloyalty" rel="nofollow">customer loyalty programs</a>, you will be setting yourself up for long term success based on proven business principles. customer loyalty programs

Excellent post on customer loyalty, backend marketing, and recurring billing.
These are all the best ways to generate as solid business model.
Long term reccuring customers are where the money is at.
If you treat and market your loyal customers
with incentive programs,sales incentives,
and customer loyalty programs,
you will be setting yourself up for
long term success based on proven business principles.

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